Employers have legal health and safety obligations to their employees in the workplace –  but what does this mean for online interactions with customers?

Using social media for customer service is invaluable - you can build relationships, resolve issues faster and understand the needs of your customers. However, it is important to be aware of the risks it might pose to your employees too.

Tips for Responding to Online Complaints.jpg
Download our poster with our three quick tips on how your employees can better deal with online complaints from customers.