2025 Whitepaper Survey

The Carrier Perspective: 2024 Claims Insights

Last year, insurers were focused on three key business challenges: premium affordability, market competition, and keeping up with technology. Read on to uncover the top-of mind challenges for insurers across the globe and find out the priorities that will drive strategy and influence success for the insurance industry.

Gallagher Bassett identifies key challenges for Australian insurers in 2024

Australian insurers are tackling key challenges like talent retention, evolving regulations, and integrating climate data into risk strategies. Discover the strategic priorities, primary challenges and opportunities for the insurance industry in the second half of this year.

Navigating Data Privacy and Security Compliance Challenges in 2024

Data privacy and security is the primary compliance concern for insurers in 2024. Read on to discover why many in the industry are adopting proactive strategies, such as collaborating with external experts, to stay ahead of regulatory shifts.

How to Navigate Changing Customer Expectations by Accelerating the Claims Lifecycle

As customer expectations continue to evolve, insurers face the ongoing challenge of adapting to these shifting demands. Explore the strategies to accelerate the claims lifecycle and enhance customer service, helping you stay ahead.

Key Insights

Digital Prioritisation

62% of insurers globally report supply chain issues impacting end-to-end claims resolution. In Australia, the impact is even higher at 83% and is seeing a higher rate of implementation in strategies such as digital claims and processing (60%).

Retention Strategies

Competitive salaries are crucial, with 84% of insurers globally and 80% in Australia using this as a retention strategy. Upskilling employees is also a key strategy, recognised by 71% of global insurers.