We’ve worked with underwriting agencies and coverholders for decades and have the know-how to help your agency face the ever-changing nature of the industry. Obstacles can create opportunities, and Gallagher Bassett will stand by your side to help your organisation navigate the claims landscape – from specialised and niche solutions to general claims management. As Australasia’s largest multi-disciplinary third-party administrator and a long-term supporter of the Underwriting Agencies Council, our team of specialists have experience in all lines of insurance:
Accident and Health
Business Interruption
Catastrophe
General Liability
Motor
Professional Indemnity
Property
Travel
Workers’ Compensation
We currently act for over 34 Lloyd's MGAs and local underwriting agencies across Australia and New Zealand to deliver superior and cost-effective claims solutions – and have done so for more than 20 years.
As a globally accredited claims provider for Lloyd's with delegated agreements in several key jurisdictions across the world, we take the complexities out of the coverholder market for our clients.
We understand the underwriting sector, inside and out, to deliver real impact and results. Our regular adherence to external Client SLA’s is attested to with our 97 per cent average compliance across our most recent 18 audits.
Read on for how our team of experts keep their finger on the pulse of the factors and trends influencing underwriting agencies.
Case Study
Discover how we partnered with a motor start-up to reduce portfolio liabilities, supported a UK Managing General Agent (MGA) to recover injury-related costs of a road accident and worked with a client to recover damages, following a collision with a third-party vehicle.
Three technology investments transforming the cost curve
Implementing the right tools, technology and infrastructure can be overwhelming for underwriting agencies looking to outpace the competition and manage sensitive customer information. To take out the leg work, we’ve identified three investments to help underwriters transform their bottom-line costs into the future.
The price of risk in workplaces of today
From the remote and hybrid work debate to the impact of snap or state-wide lockdowns or illness due to COVID-19, the pandemic has introduced new and evolving risks for underwriters that didn’t exist two years ago. Learn how underwriting agencies can use technology to help drive transformation.
How to restore customer faith in insurance post-pandemic
As we look to the year ahead, now is the time for underwriting agencies and insurers alike to restore customer faith, minimise losses and maximise outcomes. The importance of human connection cannot be understated, but the use of the data, cloud and artificial intelligence to enhance customer experience and streamline processes is crucial to plan for the future.
The value of underwriters in the digital era
Digital transformation continues to be at the forefront for all businesses, as risks change and increase at a rapid rate. It’s critical for a human eye to oversee key details and we discuss how underwriting agencies can communicate their value in today’s business landscape.
In the evolving risk landscape, you want a partner who has the innovation and expertise to deliver compliance and fiscal outcomes, day-in and day-out. Our state-of-the-art claims system, Luminos, is tailored to comply with the reporting requirements of the underwriting agencies market to deliver compliance BDX and risk-styled metrics. We always look to tomorrow and have been recognised by peak industry bodies and our peers for our work:
Insurance Business’s Five-Star Insurance Innovators List 2021
ANZIIF’s Insurance Industry Awards – Service Provider to the Insurance Industry Finalist 2021
Insurance Business’s Best Service Provider Excellence Award 2020
With our global reach and local market expertise, you get a strategic partner to take your underwriting agency through the claims lifecycle.
We help underwriting agencies:
Reduce portfolio liabilities through robust cost containment strategies
Deliver
Deliver superior and cost-effective claims management solutions tailored to your organisation
Protect your brand and reputation through our best practice customer service initiatives
Ramp up capabilities in catastrophic or surge events
