Discover How We Deliver What  Matters Most  to Your Business

We build capability for our clients by bringing together the very best talent, systems, and claims solutions and unifying them with a focus on consistent service, quality, innovation, and expertise. For our clients and partners, this results in more effective ways to serve their customers’ needs and drive superior outcomes.

OUTCOMES: Superior claims outcomes are the result of successfully integrating expertise, quality, innovation, and exceptional service into partnered risk and claims management solutions.  Whether you’re looking to reduce your total cost of risk, reduce the duration of claims, or improve customer service, Gallagher Bassett takes pride in being able to deliver the outcomes that matter most to you, because ultimately, that’s what matters most to us. Gallagher Bassett’s approach is to (1.) define the outcomes that matter most within a given line of coverage, (2.) manage these outcomes to ensure our performance and (3.) quantify our performance on the outcomes that matter – to both the book of business and the individual client.

EXPERTISE: As the frequency and complexity of risk and claims soar across the globe, having a team of industry experts to partner with is critical to your business. Managing the intricacy of risk is not always simple, but for our team, it’s second nature to identify and turn your unique challenges into solutions that will improve outcomes. Backed by decades of experience in both our industry and yours, along with exceptional training, growth opportunities, and a values-driven culture, we ensure the best people are working on your behalf.

INNOVATION: The pace of change in every industry is becoming even more rapid, and Gallagher Bassett is investing in innovation to make better decisions and analyse performance to drive superior outcomes during times of change and growth. With our advanced data integration and analytics, capacity management tools, and automation technology, we provide you with the insights you need to reduce your total cost of risk. Our user-friendly mobile applications and risk management information system (RMIS), LUMINOS, the highest-ranked in the industry, provide you with actionable information at your fingertips to achieve the outcomes that matter most.

QUALITY: We have disciplined processes in place to ensure you achieve superior outcomes every time you engage with Gallagher Bassett. From industry and client scoring assessments to file reviews and audits, our commitment to client transparency ensures a quality assurance process that not only meets but exceeds your targeted results. In our pursuit of superior quality, we have an elite set of standards and systems to deliver operational excellence and ensure we fulfill our promise to help you achieve the outcomes that matter most.

SERVICE: We are consistently ranked by risk managers within independent surveys as the leading claims solutions partner based on the exceptional service of our team. At Gallagher Bassett, we strive to elevate and protect your brand by working as an extension of your team to provide the right support at the right time to positively impact your employees and your business while limiting the impact of risk.

We are consistently globally recognised as one of the best risk and claims management providers because we assign the right people who make the right decisions at the right time. Our approach to partnering with an organization is based on the organization’s unique needs, expectations, and reputation, meaning that you can leverage our industry-leading analytics and decision support tools to deliver service that exceeds your and your customers’ expectations. We are proud to partner with employers, insurers, brokers, and public entities across the globe who are proud to share their insights on our partnership.

We are globally recognised for our relentless pursuit of quality and superior services, which is evidenced by some of our achievements listed below.

To learn more about our achievements, click here.